Frequently Asked Questions

 

If you have a question that it not answered here, please do not hesitate to contact us using our contact page.

General Questions

Question: Do you accept groups?
Answer: Trenance Holiday Park is a family park and caters for families, couples and singles only, we do not accept all male, all female, or uneven numbered large groups (consisting of 4 guests or more) unless by prior arrangement. Accordingly we check not only the availability of requested accommodation but also party make-up before confirmation of any booking is made. If we find a group forming on the Park (separate reservations) we may ask you to leave the park without a refund.

Question: Do you allow dogs?
Answer: In the interest of all guests, dogs are not permitted in our accommodation or on our pitches.

Question: Are we allowed to have barbecues on the Park?
Answer: We don’t mind people having BBQs outside their Caravans / Chalets/ Tents at all. For fire safety regulations they should be a sensible distance from your accommodation, and ideally disposable barbecues should be placed on a slab or block to protect the grass. Barbecues are not allowed on Chalet decking.

Question: How close are you to the amenities of the town centre?
Answer: We are the closest Park to the town centre and beaches at just under 1 mile; or approximately 15 mins. walk.

Question: How close are you to the main transport links?
Answer: We are less than a mile from the Rail Station and the Bus Station. The rapidly expanding Newquay Airport is about a 15 min. drive by bus or taxi.

Question: At what times can I check in and out?
Answer: Keys for Caravans and Chalets are available from 3.30pm on arrival day; this is to ensure that we have enough time to make the accommodation clean and comfortable for you. Check-out time is 10.30am on departure day. Camping / Touring pitches may be occupied from 2pm and must be vacated by 12 noon on departure day. Please bear these times in mind when planning your journey! If you wish to leave before Reception opens, a drop off box for your key is available.  Please note parking is not available on the Park before Check-in

Facilities

Question: Is Wi-Fi available on the Park
Answer: We have a Wi-Fi Lounge for you to connect free in comfort.

Question: How much do the showers in the shower block cost?
Answer: The showers operate on tokens which are 30p each and last for about 10 minutes, so one is usually enough for a shower. They can be purchased either at Reception or in the Shop. If you don’t use them all, simply return them to us and we will refund your money! (The same tokens can be used to operate the irons in the Launderette and should last around 15 minutes.)

Question: Do you have a clubhouse or any entertainment on-site?
Answer: Being so close to the town centre, and also having 2 family pubs about 5 minutes walk away, we’ve found it makes sense not to have a bar or clubhouse on site. This keeps it nice and quiet for those who want a good night’s sleep! For those keen on the nightlife, Newquay has some of the best Clubs in the Southwest. Likewise there are so many places to eat serving many nationalities of food within easy walking distance.

Question: Do you have a swimming pool?
Answer: We don’t, but we are directly next-door to Newquay’s Leisure Centre which includes Waterworld which has 2 indoor swimming pools, a 25m pool and  a fun pool with slides etc. Independently run and charged as used.

Question: Do you provide bed-linen?
Answer:  The Caravans and Chalets have duvets and pillows provided. Guests are requested to bring their own bed-linen, table-linen and towels. Bed linen can be hired @ £10.00 per bed; just make a note on your booking form (Bed linen must be ordered prior to your arrival).

Payments

Question: Am I able to book “odd” days?
Answer: We are offer various length short breaks throughout the season. 3 night breaks are Friday to Monday and 4 night breaks Monday to Friday Please note that short breaks must be for a minimum of three days. 7 night breaks run from Saturday to Saturday. Please ring Reception if you have any queries. If you wish to run 2 short breaks together 10% is discounted at time of booking.

Question: Can I pay over the phone?
Answer: The original booking and deposit payment must be carried out either by post (fill out a booking form and send it with either a cheque or card details) or online. We can however accept balance payments over the phone with a credit /debit card.

Question: When do I have to pay my balance?
Answer: The balance of your holiday is payable no later than 4 weeks (28 days) before the arrival date of your holiday. Automated reminders are sent for your convenience. You can pay on-line, just click on “log in “at the top right of the Home page.

Question: How much deposit do I have to pay?
Answer: £50 per Caravan / Chalet per week, or £21.50 per camping pitch (the £1.50 is a non-returnable booking fee). The deposit is deducted from your final balance.

Question: On cancellation do you issue a refund?
Answer: We recommend that visitors take out a cancellation insurance policy independently from the Park, Only monies covered by insurance can be refunded.

Accommodation

Question: What are the differences between Chalets and Caravans?
Answer: The Chalets are fixed cedarwood “lodges”, each with  sliding patio doors and a decked verandah; they are larger than the Caravans and the kitchens boast a full size fridge-freezer (whereas the fridges in the Caravans have a small freezer compartment). Really it’s just a matter of personal preference! Check out our virtual tour for a better view.

Question: What does the number of berths mean?
Answer: A 2 berth caravan sleeps 2 people in a double bedroom. A 4 berth caravan/chalet sleeps 4 people, 2 in a double bedroom and 2 in a twin bedded room. A 6 berth caravan/ chalet is the same layout as a 4 berth with an added pull out double 4′ bed in the lounge area. New for 2016 we have 32ft x 12ft 6 berth caravans with 1 double bedroom and 2 twin bedrooms.

Question: Are the Caravans / Chalets heated?
Answer: The Chalets have an electric fire in the living area and the main bedroom and the Caravans have a gas fire in the living area and heating in the main bedroom .Premier caravans have extra heating.

Question: Do you have any accommodation suitable for wheelchair users?
Answer: We have adapted one of our Chalets to be wheelchair accessible, with ramped & widened doorways. The Chalet consists of one twin bedroom linked to a large wet-room bathroom with shower & disabled friendly fittings. Additionally there is a bed-settee (with 4ft bed) in the lounge area.The kitchen and lounge are accessible but are otherwise unchanged from our standard Chalets. We also have a dedicated disabled friendly shower and toilet cubicle for campers.

Question: What size are your camping / touring pitches?
Answer: All tents, caravans, camper vans etc must be able to fit within a 7m x 7m pitch. Any larger units may only be accommodated by special arrangement, and may be subject to an additional charge. On pitch car parking may be compromised by over large tents/caravans. Also available “Premium pitches” Call for details.

 

 

 

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